xTerms and Conditions
Definitions
The "Company" refers to AF Thomas & Sons
The "Buyer" refers to the purchaser of goods and services.
Payment
The title and ownership of the goods shall not pass to the buyer until the goods are paid for in full and payment has been received by the company. All goods that are paid by credit card must be delivered to the cardholders address and only in the U.K. We will only accept credit cards if the pin number is entered into our machine at the point of sale.
Pricing and VAT
All items on this website are shown in £ sterling and include vat @ 20%. Whilst every effort is made for the items shown on the site to be correct the company cannot be held responsible for typing errors including errors that regard to pricing. The products shown are all subject to availability and if necessary can be withdrawn at any time. If this were to happen the buyer would be offered either an alternative equivalent product or a full refund.
Delivery
We offer a local delivery and installaion service within our trading area on all items we sell, details of this should be obtained from a member of staff when placing an order. We offer deliverys monday to saturday and we can offer guaranteed am/pm delivery times subject to availability. For orders that require a delivery outside of our normal delivery area, please contact a member of staff to obtain a quote.
Faulty Goods and Returns
In the unlikely event of you having a product that is faulty under the manufacturers guarantee, you should contact us on 01633 240933 to report the fault and a member of staff will arrange for the manufacturers engineer to call to your house to resolve the issue or in the case of most "Brown Goods" we will be able to resolve the issue ourselves with our own service engineers and workshop. Please ensure you have the model number and the date of purchase to hand as we will require this information to book the service call. If the item is not repairable then an exchange will be offered to the buyer as long as the service engineer has deemed the product as unrepairable. Before contacting us to report a fault we strongly recommend that you first consult the instruction booklet that came with your product as it is our experience that many faults can be resolved this way.
In House Repairs
For items that are booked into our workshop for repair, we take a £20 deposit. This is a charge we levy for looking at the item and estimating it for repair. If the item is not worth repairing or is unable to be repaired then the deposit is non refundable. If the item is repaired then the deposit is deducted from the final bill.
These terms and conditions do not affect your statutory rights